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***Latest information***

As a precaution and in line with national COVID-19 (coronavirus) guidance, our Forward Thinking Birmingham Pause drop-in centre in Digbeth is closed until further notice. 

To ensure that children, young people and young adults are able to access support trained practitioners will be available by emailing or calling 0207 841 4470.

The operating hours are between 10am - 6pm Monday to Friday and 10am - 5pm on Saturday (please note this excludes bank holidays and local call charges do apply).

If you would like to access this service, Please email in the first instance at or call 0207 8414470, providing us with some information on what you would like support with, if you have accessed one of the drop in service before and if you have a preferred time for us to call you back (AM/PM).

If you have not accessed the drop-in service before, that it fine but to help us support you quickly and get a phone call booked in, please complete the registration and consent form links that will be emailed on the email address that you made contact to us. This ensures that we can deal with your inquiry quickly. 

To ensure children, young people, young adults and parents are able to access support while our drop-in services are closed; we have set up a new a call-back telephone service. A member of the Pause team will contact you to provide support as requested.

If you do not have access to the internet, you can access us by calling 020 784 14470 (please note local call charges do apply), Please leave your name, telephone number and a suitable time to call you back in the next 48 hours. Please ensure you speak clearly on the message so that we can make contact with you.

If you are in crisis you can contact our Access Centre on 0300 300 0099 and speak to a member of our team.

There is also an updated bank of online resources  on the Children’s Society website to offer you support and help when we are not able to talk with you. 

Please continue to visit Pause website for up to date information on service openings and offer of support.


Pause is our city centre drop-in service, based in Digbeth.

Run by our partners at The Children's Society, it's a little bit different to other mental health services you might have experienced. The best bit about Pause is you don't need an appointment; you can simply drop in for a chat.

Whatever your reason for coming, whether you're a little worried about something that's going on in your life or you just need some space to think, Pause is here for you. Drop in and talk to one of the team, learn a new technique for managing your emotions or simply browse our online self-help materials. Pause is run by our friendly team of therapists, youth workers and volunteers, who are always on hand to lend a listening ear.

We also offer a range of workshops and groups at Pause - take a look at our events page to find out more about what's on.

Pause is cool, bright and spacious. You can feel safe here among people who are happy to chat and support you.

How to find us

Come and see us at 21 Digbeth. We're five minutes' walk from the Bull Ring and just across the road from the DS1 and DS3 bus stops, where you can catch the 17, 35, 50, 50A, 58, 59, 60, 73, 97, 97A, 150, X1, X2 and X50 buses.

Volunteer and young person on beanbags

Working for us

Pause is a great place to work. If you're interested in working or volunteering with us, take a look at our vacancies page for information on how to apply.