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If you or someone you know needs support for their mental health, you've come to the right place.

If you need immediate support you should contact

  • 999 if the risk is immediate to yourself or others
  • GP Out of Hours service
  • 111 (NHS non-emergency number)

Referral advice

We accept referrals from individuals, professionals and third parties such as schools and colleges, for anyone aged 0-25 (or up to 35 for first episode psychosis) who is registered with a Birmingham GP.

It’s really easy to make a referral – simply fill in our secure online referral form.

If you’re making a referral on behalf of someone else, it’s important that they understand your concerns and why you feel Forward Thinking Birmingham would be the best support for them.  We’d advise you to talk to them about the referral before you make it and reassure them that this is a step towards seeing help for their difficulties.  For advice about a referral which may include clarifying clinical urgency you can call us on 0300 300 0099 and press option 4 between 9am and 5pm Monday – Friday.

Urgent referrals

If someone has taken an overdose recently then they will need to go their local Accident and Emergency for a full physical health check prior to referral to FTB.  Call us on 0300 300 0099 and press option 1 between 9am and 5pm Monday – Friday and ask to speak to the Access duty clinician to make an urgent referral who will complete the referral form over the phone with you.  Outside of these hours this number will divert to the FTB Crisis Home Treatment Resolution Team where you can speak to the duty worker to discuss the referral.  Please be aware that out of hours if the young person’s needs do not meet the criteria for the Crisis Resolution Home Treatment Team then you will be asked to call back on the next working day between 9am and 5pm to talk to the Access Duty Clinician. 

Routine referrals

The most effective way to refer yourself or refer another child/young person/young adult is via our secure online portal.  The more information you can provide the better as this helps us more quickly identify the service that would best meet the needs of the person who is being referred.

Access Centre screening of referrals

All referrals submitted are screened for clinical urgency within 4 hours of receipt of referral during Access Centre opening hours Mon-Fri 9am-5pm.

Children/Young people/Young adults already open to FTB services

For people already open to Forward Thinking Birmingham and have had an appointment then you do not need to complete a further referral form.  Instead please speak directly to the community FTB team they are open to.  If you are not sure who this is please call 0300 300 0099 and press option 3. 

Additional routine information

You can send further clinical information or letters for existing referrals of young people already open to the service via secure email to  This additional information will be uploaded to the young persons’ clinical record and screened for clinical urgency within 4hours of receipt of the information.  If the young person is already open to FTB services the relevant service/clinician will be alerted to this information.

If you are referring for:

  • Eating Disorder – please include weight history and up to date information on most recent height and weight including further investigation to rule out physical causes.  Please note in cases where there is an immediate threat to life an ECG might be indicated or an A&E admission
  • ASD Assessment only – if under 16 please refer to community paediatrics, if over 16 please see your/the young person’s GP.  The GP can then email the referral and the AQ test (along with a covering letter) to the Joint Commissioning Team at 
  • <18yrs 11months Learning disability diagnostic assessment without a significant behavioural or mental health problem please liaise with the child/young person’s school and request a referral to school educational psychology or refer to community paediatrics
  • >19yrs Learning disability established diagnosis with further additional behavioural and disability needs please refer to Birmingham Community Trust Adult Learning Disability Service
  • Learning difficulty assessment such as Dyspraxia, Dyscalculia Diagnosis - please liaise with the child/young person’s school and request a referral to school educational psychology
  • ADHD Assessment 0 – 4yrs 11mths - please refer to community paediatrics. If the family require support in managing a child with difficult behaviours please also consider making an Early Help referral to Birmingham Children’s Advice and Support Service (CASS) on 0121 303 1888
  • ADHD assessment/treatment 5 – 16 yrs - if under 16 please refer to community paediatrics. FTB are not commissioned to provide ADHD assessments for people aged 5-16 where they do not meet the criteria for secondary care
  • 0-5 year old with a sensory, feeding or other developmental need (please refer to health visiting or community paediatrics)
  • Substance misuse or addiction need (please referral under 18s to Aquarius on 0121 622 7780, and over 18s to Change Grow Live.

How we use your information

We take your privacy very seriously and carefully manage all personal information provided to us. For more details on how we use your data, please visit our Information Governance page.