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If someone's mental or emotional health deteriorates quickly, they may be experiencing a mental health crisis or mental health emergency.

In these situations, it's important to get help quickly. Try to stay calm and ask someone for help if you need it.

The information below is here to help you access the right support for you or someone else'sneeds.

'I need to see someone today'

Our Crisis team operates 24/7 to provide urgent mental health support. Call us on 0300 300 0099 and you'll be able to speak to someone. This will be one of our Access Centre staff during opening hours (Mon - Fri 8am - 8pm and Sat - Sun 10am - 3pm) or our Crisis team at any other time. We'll be able to talk to you, check you're OK and assess whether you need to be seen by our clinicians. If so, we'll aim to get out to you within four hours.

'I need to talk to someone now'

During opening hours, our Access Centre team is here to talk you through some of the support that is available to you and Samaritans also offer a 24 hour helpline for mental health support - call 116 123. If you're already being seen by Forward Thinking Birmingham, you can also contact your Clinical Worker at their community hub base during our regular opening hours (9am - 5pm).

'I am (or someone else) is in immediate danger'

Call 999 or go directly to your nearest Accident & Emergency (A&E) department.

Other ways of accessing support

You may prefer to contact your GP, who can support you in accessing the right services, including the Out of Hours GP Service if your practice is not open. If they feel it’s necessary, your GP will immediately refer you to Forward Thinking Birmingham for an urgent assessment.

If you have increasing concerns about your mental or emotional wellbeing, but there appear to be no immediate risks, you can either:

  • Make a referral to our service;
  • Contact your GP for an emergency appointment.

If you are already under the care of Forward Thinking Birmingham, please contact the person usually involved in your care to discuss your concerns in the first instance.