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In light of the increasing prevalence of COVID-19 ‘coronavirus’, and in order to ensure we continue to deliver the best possible service, it's possible you may experience some disruption to your scheduled appointments with us. If this is the case, we will be in touch with you directly by telephone.

It is our intention to cause as little disruption as possible and we apologise in advance for any inconvenience that you may experience during this time.

Support offer

During these unprecedented times, our team and services are providing easily accessible mental health support for our children and young people. These services are provided to offer emotional support, guidance and reassurance to young people in Birmingham who may find the current COVID-19 (coronavirus) situation overwhelming.



Opening hours and contact details

0-18 year olds

7 days a week (10am-6pm):

0207 841 4470


Access Centre
7 days a week 24/7

0300 300 0099

Appointments at our community hubs

All appointments across our Forward Thinking Birmingham Community hubs will be occurring as planned. However, as per national COVID-19 guidance, we are now moving the majority of our appointments to telephone or video conferencing/facetime. A member of the team will be in contact to confirm whether your appointment will be face to face or via phone/video conferencing. Please do not contact our Access Centre or Hubs to confirm your appointment as we will contact you.

To keep our young people, families and staff as safe as possible in light of the developing COVID-19 (coronavirus) outbreak the measures we need to take to protect those across our community hubs are changing. In line with the latest national NHS guidance, we have implemented new visiting policies.

For outpatient attendances a maximum of one designated family member or carer may accompany the patient for the appointment.

We have also now started screening visitors as they arrive at our sites. This team will check that the visitor policy is being adhered to, and no other members of the public will be allowed onto our sites.

You should check our website on the day of your visit in case guidance has changed further.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

How long to stay at home

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Read our advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading.

It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system


  • wash your hands with soap and water often – do this for at least 20 seconds

  • always wash your hands when you get home or into work

  • use hand sanitiser gel if soap and water are not available

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately and wash your hands afterwards

  • avoid close contact with people who have symptoms of coronavirus

  • only travel on public transport if you need to

  • work from home, if you can

  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas

  • avoid events with large groups of people

  • use phone, online services, or apps to contact your GP surgery or other NHS services


  • do not touch your eyes, nose or mouth if your hands are not clean

  • do not have visitors to your home, including friends and family

The NHS will contact you from Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with coronavirus. You'll be given specific advice about what to do.

Do not contact your GP or healthcare team at this stage – wait to be contacted.

Who is at risk?

How coronavirus is spread

Because it's a new illness, we do not know exactly how coronavirus spreads from person to person.

Similar viruses are spread in cough droplets.

It's very unlikely it can be spread through things like packages or food.

Travel advice

There are some countries and areas where there's a higher chance of coming into contact with someone with coronavirus.

If you're planning to travel abroad and are concerned about coronavirus, see advice for travellers on GOV.UK.

Treatment for coronavirus

There is currently no specific treatment for coronavirus.

Antibiotics do not help, as they do not work against viruses.

Treatment aims to relieve the symptoms while your body fights the illness.

You'll need to stay in isolation, away from other people, until you have recovered.

More information