Skip to Content Menu Search

We always try to provide a high-quality service but we know that sometimes we might not get things quite right.

It's important that you let us know when this is the case so that we can resolve any issues and learn from your experiences. 

Please be assured that raising a concern or complaint will not adversely affect the care or treatment you or a loved one receives from us. 

Queries and concerns

Our Patient Advice and Liaison Service (PALS) is here to answer your queries and help resolve any concerns you might have. 

Opening times: Monday to Friday 9am-4pm

Telephone: 0121 333 8403
E-mail: bwc.pals@nhs.net

Postal address:

PALS
Birmingham Women's and Children's NHS Foundation Trust
Steelhouse Lane
Birmingham
B4 6NH

Making a complaint

If you are unhappy with the response from our PALS team or wish to make a formal complaint about a Forward Thinking Birmingham service, you can contact our Complaints Department.

Telephone: 0121 333 8961
Email: bwc.formalcomplaints@nhs.net

Postal address:

Complaints Service
Birmingham Women's and Children's NHS Foundation Trust
Steelhouse Lane
Birmingham
B4 6NH